|
|
| |
Warranty and Product Returns
- Defective items will be exchanged with a new identical item or cash refund only if received within 7 days of the ship date.
- Customers are responsible for paying all return shipping costs unless item is defective.
- We reserve the right to refuse returns of any products - if they are returned due to "incompatibility", "wrong products ordered" or other customer mistakes and ordering errors, or change of mind. If such returns are accepted, a 15% restocking fee will be apply.
- All acceptable returned products must be in re-sellable, new, unused condition, with all packaging materials, boxes, holders, labelling and packaging. They must be carefully packaged with a copy of the original invoice so we can identify and properly credit your account. Any used, non-resellable, damaged, products shipped without their original labels and/or packaging, or unidentified products will not be credited or refunded. It will be shipped back to you, and you will be charged for all shipping costs, plus an additional 15% fee of the price of the product to repay our handling costs. (Please, put all CD/DVD in provided sleeves if the original packaging been opened).
- All products will not be accepted after 14 days of receipt issued date.
- Software problems are not covered by warranty. In the instance of a fault being deemed a software or set-up problem, labor will be charged at $30 per hour.
- Goods will not be accepted for warranty if: (1) Invoice cannot be supplied upon request. (2) All warranty claims are void if goods are tampered with. (3) Warranty labels have been removed.(4) Any damage due to attempted repair or modification by unauthorized service personnel. (5) Any damage caused by transportation.
Compatibility Notes for CD/DVD Recordable and Rewritable Products
There can be major incompatibilities that prevent even the highest quality CD/DVD recordable and rewritable products from working well with all drives and PC/Mac software configurations. Those miss-matches can result from many factors, including (1) differences CD media dye sensitivities to various drive laser frequencies, (2) software driver or application versions and capabilities, as well as (3) ambient conditions such as temperature or vibration, and (4) your drive's own mechanical and electronic changes during its usable lifetime. Even one-or-two-year-old "young" drives may develop problems writing to various media types, while they work fine with other media. Test a wide variety of media types, including different colors of dye and different reflective surfaces, made by different manufacturers. Not all "silver-blue" or "gold-gold" or "silver-silver" products have the same chemical composition or responsiveness to the particular laser voltage produced by your drive.
|
| |
|
|
|
